Stay loyal with your customers
Customized Loyalty Schemes
Effectively engage customers and encourage repeat business with the help of schemes such as point accumulation, buy more get more, instant discounts, and etc. These schemes can be customized within the retail ERP software to fit according needs & preferences of the business and its customers
Customer Data Analysis
A well-designed Loyalty program software dashboard displays various types of customer behaviour information, like geographic location, purchase value, footfall analysis, conversion ratio, and other important metrics. It enables users to filter and drill down into the data to acquire deeper insights.
Birthday and Anniversary Coupons
To strengthen relationships and delight customers, CRM in retail allows you to offer birthday and anniversary coupons. It could also help to foster a stronger relationship with your customers, as they will likely feel valued and appreciated and It can also increase repeat business and customer loyalty.
Customer Retention Policy
Retain existing customers by identifying different segments of customers based on their purchase history such as frequent customers, less-frequent customers and one-time buyers. Bring them back to your store by offering certain coupons, or just by sending a hello message.
SMS and Email Notifications
Build brand loyalty by informing your customers of every transactional event via SMS and email to keep them updated. Send relevant and valuable information to customers to avoid spamming them and potentially damaging the relationship.
Analyse Loyalty Reports on the Go
Take all the reports related to Loyalty program on the go through web-apps which can be easily viewed on laptops, tablets, mobiles or any other device. You can get various reports like Customer’s Purchase History, Redeemable points, Point Ledger etc.
Points Redemption through OTP
An OTP for point redemption in a loyalty program secures it and added an extra layer of security to ensure that only the actual customer would redeem their earned points. The customer would get an OTP each time he/she wants to redeem the points.